Connecting Your Store to Replyk: Shopify, WooCommerce, and YouCan

What connecting your store unlocks

On its own, a store collects orders. It cannot tell which of them are real, reach the customer to confirm, or keep them warm until delivery. Connecting your store to Replyk closes that gap: each new order becomes the start of a WhatsApp conversation, where your AI agent confirms intent, verifies the details, and moves a deliverable order into fulfillment.

Replyk supports the platforms COD sellers in the region actually use — Shopify, WooCommerce, and YouCan — and can also import orders directly from a Google Sheet when your leads live there instead.

How the connection works

Once your store is connected, new orders flow into Replyk automatically. For each one, the agent reaches out to the customer on WhatsApp to confirm the order, answer questions, and — where the order was abandoned mid-checkout — recover it. Confirmed orders are then ready for dispatch through a connected carrier.

The connection is designed to be non-destructive to your store: Replyk reads new orders and communicates with the customer, while your store remains the system of record for the catalog and checkout. If you use Google Sheets, the access is read-only.

• New store orders trigger an automatic WhatsApp confirmation conversation.
• The agent verifies phone and address and confirms real intent before dispatch.
• Abandoned checkouts are followed up and recovered where possible.
• Confirmed orders hand off to your connected delivery carrier for waybill and tracking.

Getting started

Connecting a store takes a few minutes from the Replyk dashboard: add the connection for your platform, choose which WhatsApp number sends confirmations, and decide whether to process only new orders or also back-fill existing ones. From there, every incoming order is confirmed for you.

If your orders currently live in a spreadsheet, the Google Sheets integration follows the same idea: map your columns to order fields, set a rule for which rows count as orders, and let the agent confirm each qualifying row over WhatsApp.

Frequently Asked Questions

Which stores does Replyk support? Shopify, WooCommerce, and YouCan, plus order import from Google Sheets.

Will connecting my store change my catalog or checkout? No. Your store stays the system of record; Replyk reads new orders and handles the WhatsApp confirmation conversation.

Can I confirm existing orders too, or only new ones? You can choose to process only new orders or include historical ones when you set up the connection.