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Support
Support
Support tickets raised by the Agent, and how to reach the Replyk team.
Customer Support Tickets
When customers report issues, the AI creates support tickets.
Ticket reasons:
Defective itemWrong itemMissing itemRefundExchangeDelivery issuePayment issueOrder updateHuman neededOther
View tickets in Business → Support Tickets. Each links to the conversation and optional order.
Contact Support
For bugs, billing, or feature requests:
- [email protected]
- +12029607468
- +212717444040
- Contact form: Dashboard → Contact
Still need help?
Our team replies within one business day. Tell us what you're stuck on and we'll guide you through it.