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AI Agents
AI Agents
Autonomous AI Sales Agents that handle the full sales cycle 24/7.
Agent Profiles
Pick your Agent's persona in Business Settings → AI Agent. Each persona has its own name, tone, and language mix, from pure Darija to French-Darija and Darija-English blends.
- Sara (Professional & Warm, Darija) is the default persona.
- The available lineup depends on your business country and product type. It is curated and updated by the Replyk team.
- Switch personas anytime; try them side by side in the Playground first.
What the AI Agent Can Do
Send messages & media
Create COD orders
Modify orders
Cancel orders
Confirm draft orders
Look up orders & tracking
Search product catalog
Analyze images & docs
Understand voice messages
Schedule follow-ups
Create support tickets
Check ticket status
Send product galleries
Send testimonials & social proof
Send usage instructions
Send personalized offers
Multi-language support
Custom Instructions
Guide your AI's behavior in Business Settings → AI Agent → Custom Instructions.
- Each instruction is a single sentence (max 30 words).
- Use for: brand voice, return policy, delivery promises, upsell rules.
- Plan limits: FREE=0, BASIC=3, PRO=5, ENTERPRISE=10.
Example: "Always mention free delivery on orders above 300 MAD."
Agent Q&A (Knowledge Base)
Add FAQ entries in Business Settings → AI Agent → FAQ.
- Question + answer pairs the AI uses to respond.
- Great for: return policy, delivery times, payment methods.
- Max 500 chars per question, 1000 chars per answer.
Cost Control
Limit AI usage per conversation in Business Settings → Messaging → Cost Control.
- Set max incoming messages per conversation (default: 50).
- When reached, conversation is BLOCKED and AI stops.
- Exemptions: active orders, past customers (VIP), specific statuses.
- Manual override from chat view.
AI Testing Playground
Test your AI in a sandbox before going live (all plans).
- Access from Business Settings → Playground.
- Chat in a WhatsApp-style interface.
- See memory, scheduled tasks, and function calls in real time.
- Switch agent profiles to compare behavior.
Self-Learning
When enabled, your Agent learns from its own finished conversations and gets better at selling your products over time.
- After a conversation ends (won, lost, or cancelled), the Agent reflects on what worked and what didn't.
- Insights are consolidated into a playbook, sales tactics, objection handling, and product knowledge, that future replies draw from.
- Review the learned playbook, its stats, and per-conversation reflections in Business Settings → AI Agent → Self-Learning.
- Toggle it off anytime. The Agent stops learning but keeps using what it already knows.
Still need help?
Our team replies within one business day. Tell us what you're stuck on and we'll guide you through it.