Conversations

Access all conversations in the main Conversations page.

• Filter by: Status (active/blocked), source (WhatsApp/store), conversion status, interest level.
• Search: By customer name, phone, or message content.
• Sort: By last message time, unread first.
• Bulk actions: Block, unblock, export.

Pause the AI and respond manually when needed.

1. Open a conversation and click Take Over.
2. AI pauses. You respond manually via the chat interface.
3. Send messages, media, templates, or product cards.
4. Click Resume AI to hand back to the agent.

Each conversation shows its current messaging window:

• 24h Window, Free messages allowed.
• 72h FEP Window, Free template messages (ad-sourced).
• Window Closed, Paid templates only.

Block abusive or spam conversations.

• Click Block on any conversation.
• AI stops responding, messages are still received but not processed.
• Unblock anytime to resume.
• Blocked conversations don't count toward cost control limits.

The Customers tab (Business → Customers) gathers everyone who has chatted or ordered, across all channels.

• Filter by interest level, orders, and activity; jump straight into a customer's conversation.
• CSV export of your customer list is available on the ENTERPRISE plan.