Help Center
Sat, Aug 1
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Messenger & Instagram
Messenger & Instagram
Let the same AI Agent sell on Facebook Messenger and Instagram DMs.
Connecting a Channel
- Go to Business Settings → Channels.
- Click Connect on Messenger or Instagram. A Facebook login popup opens.
- Log in and grant access to the Facebook Page (Messenger) or the Instagram professional account linked to it.
- Pick the Page or Instagram account to connect. Replyk subscribes the webhook automatically.
Instagram requires a professional (business or creator) account linked to a Facebook Page.
How Channel Conversations Work
- Incoming DMs are answered by the same AI Agent, using the same catalog, offers, and instructions as WhatsApp.
- Channel conversations appear in the Conversations page alongside WhatsApp chats, tagged with their source.
- If you reply manually from the connected Page or Instagram account, the AI automatically pauses for 30 minutes so you never talk over each other.
- Plan limits (per business): FREE/BASIC=1, PRO=3, ENTERPRISE=10 Messenger pages, and the same for Instagram accounts.
Telegram is coming soon. The tab is already visible in Business Settings but connections are not yet available.
Still need help?
Our team replies within one business day. Tell us what you're stuck on and we'll guide you through it.