WhatsApp Setup

1. Go to business.facebook.com → your Business Portfolio.
2. Navigate to Settings → Users → System Users.
3. Click + Add.
4. Enter a name (e.g. replyk.io system user) and set role to Employee.
5. Click Create system user.

With the system user selected, click Add Assets to grant access to your Meta app.

1. Select asset type: Apps.
2. Select your Meta app from the list.
3. Under Full control, enable Manage app.
4. Click Assign assets.

Click the Generate token button on the system user row.

3a. Select your Meta App

Choose your Meta app and click Next.

3b. Set Expiration to Never

Select Never so the token never expires.

3c. Assign Permissions

Select both WhatsApp permissions, then click Generate token:

• whatsapp_business_management
• whatsapp_business_messaging

3d. Copy Your Token

Copy and save the token immediately. It will only be shown once.

1. WABA ID. In your Meta App dashboard, go to WhatsApp → API Setup. Find WhatsApp Business Account ID.
2. Phone Number ID. Listed under your phone numbers in the API Setup section.
3. App Secret. Go to App Settings → Basic and copy the App Secret.

1. Go to Business Settings → WhatsApp tab.
2. Click Manual Connection.
3. Enter your Access Token, App Secret, and WABA ID.
4. Click Fetch Phone Numbers or enter Phone Number ID manually.
5. Optionally enter your 6-digit PIN (if two-step verification is enabled).
6. Click Connect WhatsApp.

After connecting, Replyk automatically generates a unique Verify Token for your connection. You can find both the Callback URL and Verify Token in the Webhook Configuration section of your WhatsApp connection status panel. Use the copy buttons to copy them easily.

1. In your Meta App, go to WhatsApp → Configuration → Webhooks.
2. Set Callback URL to: https://replyk.io/api/whatsapp/webhook
3. Set Verify Token to the value shown in your Replyk dashboard under Webhook Configuration.
4. Subscribe to: messages and message_template_status_update.