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Order Management
Order Management
Track every order from draft to delivered, and send it to a carrier.
Order Status Flow
DRAFTOrder is created in a connected external store and awaits confirmation
PENDINGNew order, not yet confirmed
PRE_CONFIRMEDOrder is confirmed by the AI Agent
CONFIRMEDOrder is confirmed manually by a human
PROCESSINGBeing prepared
FULFILLEDOrder has been sent to a carrier (carrier order created)
SHIPPEDShipment is in carrier flow
OUT_FOR_DELIVERYDriver on the way
DELIVEREDSuccessfully delivered
CANCELLEDCancelled
RETURNEDReturned to sender
Additional statuses: NO_WHATSAPP, HUMAN_VERIFICATION_NEEDED, ARRIVED_AT_CITY, DELIVERY_SCHEDULED, POSTPONED, NO_RESPONSE, OUT_OF_ZONE, WRONG_PHONE, UNREACHABLE, TRAVELING, REFUSED, CARRIER_CANCELLED, DUPLICATE, REFUNDED.
Order Sources
WHATSAPP, Created by AI Agent.
STORE_WEBHOOK, From external store.
MANUAL, Created from dashboard.
API, Via external API call.
GOOGLE_SHEETS, Imported from a connected Google Sheet.
Shipping Orders
- Open order and click Send to Carrier.
- Select shipping connection (or use default).
- Enter delivery city (fuzzy search matches carrier cities).
- Configure options (allow open, fragile, parcel type).
- Confirm. A tracking number is assigned and the order becomes FULFILLED (it moves to SHIPPED once the carrier picks it up).
Still need help?
Our team replies within one business day. Tell us what you're stuck on and we'll guide you through it.